Contact

We're Here to Help

Whether you have a pre-purchase question, need help with an existing order, or want advice on choosing the right fixture for your space — our support team is ready to assist.

Email: support@shirtnari.com Address: 520 Downing St, Morro Bay, CA 93442, USA Support Hours: Monday–Saturday, 9 AM – 8 PM (GMT-7)

We typically respond to all inquiries within 1–2 business days.

Common Questions

Where is my order? Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update. You can also visit our Order Tracking page anytime.

Can I change or cancel my order? Orders can be modified or canceled within 2 hours of placement. After that, your order may already be in processing. Email us immediately at support@shirtnari.com with your order number.

My item arrived damaged or with missing parts. What do I do? Contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or resolution at no cost to you.

Can I return an item? We accept returns within 30 days of delivery on unused, uninstalled items in original packaging. Installed fixtures are not eligible for return. See our full Refund Policy for details.

Do I need a plumber to install these fixtures? For standard faucets and shower heads, experienced DIY installation is possible. For concealed shower systems or any in-wall work, we recommend a licensed plumber. See our FAQ for more installation guidance.

What finish options are available? Most products in our catalog are available in multiple finishes — chrome, matte black, brushed gold, rose gold, antique brass, and brushed nickel depending on the model. Finish options are shown as variants on each product page.

Do you ship internationally? Yes, we ship worldwide. See our Shipping Policy for delivery times and costs by region.

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

For Order-Related Inquiries

To help us resolve your issue quickly, please include the following when you contact us:

  • Your order number (found in your confirmation email)
  • Your full name and the email address used at checkout
  • A clear description of the issue
  • Photos or videos if your inquiry involves a damaged, defective, or incorrect item

Contact

Email: support@shirtnari.com

Address: 520 Downing St, Morro Bay, CA 93442, USA

Support Hours: Monday–Saturday, 9 AM – 8 PM (GMT-7)

Get in touch