
Got Questions?
Frequently Asked Questions
π¦ When will my order arrive?
π¦ When will my order arrive?
Orders are processed within 1β3 business days. US delivery takes 5β8 business days after processing. International orders take 7β21 business days depending on destination.
π§ Does this fixture include installation hardware?
π§ Does this fixture include installation hardware?
Yes. Standard mounting hardware and a product manual are included. The exact contents are listed under "Package Includes" on this product page. Additional fittings specific to your plumbing setup may need to be sourced locally.
π© What plumbing connections does this use?
π© What plumbing connections does this use?
Most fixtures use standard G1/2 or 3/8 inch compression connections compatible with standard US residential plumbing. Please check the specifications section on this page for exact connection sizes before purchasing.
πΏ Do I need a plumber to install this?
πΏ Do I need a plumber to install this?
Standard faucets and shower heads can be installed by an experienced DIYer. Concealed shower systems and wall-mounted fixtures requiring in-wall work are best handled by a licensed plumber. Improper installation may void return eligibility.
π§ What water pressure is required?
π§ What water pressure is required?
Most fixtures perform best at 0.5β5 bar (7β72 PSI). Please check the specifications section on this page for exact requirements. Contact us before purchasing if you have low water pressure at home.
β¨ Will the finish tarnish or corrode over time?
β¨ Will the finish tarnish or corrode over time?
Our fixtures use PVD or electroplated finishes designed for everyday residential use. Avoid abrasive cleaners, bleach, or acidic products. Wipe with a soft damp cloth and dry after use to maintain the finish long-term.
π Can I return this item?
π Can I return this item?
Yes β within 30 days of delivery on unused, uninstalled items in original packaging. Once installed or connected to plumbing, the item is no longer eligible for return. Email support@shirtnari.com with your order number to start a return.
β οΈ My fixture is dripping after installation. What should I do?
β οΈ My fixture is dripping after installation. What should I do?
Check that all connections are hand-tightened and the cartridge is fully seated. If the issue continues after 2β3 uses under normal conditions, contact support@shirtnari.com with your order number and a short description or video of the problem.
π οΈ Is this covered by warranty?
π οΈ Is this covered by warranty?
Yes. All Shirtnari fixtures carry a 12-month warranty against manufacturing defects under normal residential use. Email support@shirtnari.com with your order number and photos to make a claim.
π¬ Still have a question?
π¬ Still have a question?
Email us at support@shirtnari.com β we respond within 1β2 business days, MondayβSaturday.